NARS Cosmetics Reviews

I have travelled 30 min 8 times to the Nars in Fosse Park Leicester. However there has never been anyone to help I don't think they have anyone working there.
Someone off another counter advised "if you know what you want she could give it" but there are no testers... Such a joke of a brand that it's best I just stick to Mac

Worst customer experience I have ever received. I was at Gatwick airport south terminal at 8.30 am on the 17th May 2022. I approached the Nars counter. The assistant was engrossed with a girl and spent ages talking to her, I am not sure if she was a friend but she was definitely not purchasing from her. I on the other hand had a huge order for my daughter totalling £720. The assistant seemed ageist or something she cut me short every-time I asked her for a product. Didn’t hear what I was saying just kept saying no, offered me no alternative and was completely dismissive and unhelpful! I’m sure not everything I wanted was out of stock but after the way I was treated I walked away! Half of me thought this could Only be a joke or she is seriously trying to undermine the brand name! Non the less I will not be purchasing from them again regardless.

Rude staff, unfriendly staff member who didn’t offer the service I booked when I arrived at NARS Selfridges Trafford centre. No customer service or honesty from Abbie who said she was manager there. Didn’t feel she deserved my custom due to experience with her but do like Nars products. Just seemed money grabbing when was planning on spending more anyway so completely unnecessary.

I am writing this as a loyal customer of Nars for many years.
I am disappointed that many of the better products and the powder foundation have been discontinued. The foundation formulae are not what they used to be and the remaining good products are so often out of stock. The pigment quality in powder products is not what it used to be either.
I have begun to buy Hourglass products instead as a result.

Never restock your foundation shades!

I have been in touch with Nars several times saying I cannot use the eyeliner as it wont go on smoothly on my eye, and they have been very unhelpful. I asked for a label so that I could return it to them by free-post but they did not want to send me one. Unfortunately, I do not remember who I bought the pencil from although I still have the packet it came in..so I cannot prove proof of purchase. I wont be buying their products again.

Worst service ever. Ordered 3 products, 1 was missing in the delivery. I contacted the customerservice and then the drama started.

They asked me to fill in a word document form in which i declared that the product i ordered, and paid for, was missing. I thought it was a bit odd. But okay, i filled in the form and then signed it digitally.

1 week later they tell me the form has to be signed manually. If i don't do so within 5 days they assume that my conplaint has been solved (?) and close the case. Like what the hell. They made a mistake, and that happens, but it seems they are trying to make the costumer work to fix it.

Absolutely done with this brand. Im never buying here again.

Absolutely disgusting online service . After waiting one week for delivery informed online could not deliver . I phoned to complain to be told one item ordered out of stock , so total order cancelled ! How can this company advertise stock not in ! ? I will never buy from them again , plenty choice on market . They are not the best and certainly the worst online .

HORRIBLE customer service on the .ça website. won’t help you at all.

Absolutely appaling customer service. Patronising and dismissive with queries. Would not order from them again despite the product being quite good.
There are enough companies around with good products and good customer service to avoid Nars!